Terms & Conditions

 

1. GENERAL TERMS AND CONDITIONS
(applicable to all events)

‘The Company’, or ‘We’, refers to Scratch Concerts Ltd (The Really Big Chorus and Concerts from Scratch are trading names of Scratch Concerts Ltd)

(a) Prices include VAT at the prevailing rate (currently 20%)
(b) Should circumstances so dictate, the Company reserves the right to amend features of any event including but not limited to the times, the venues, the tutors, the performers and the facilities.
(c) The Company reserves the right to refuse a booking without stating the reason.
(d) In the event of cancellation or postponement by the Company of any event, and notwithstanding any refunds which may or may not be made, the Company cannot be held responsible for any ancillary costs incurred by participants as a result of cancellation or postponement. If attendance at one of our events requires one or more night’s paid accommodation away from home, you are strongly advised to take out suitable travel insurance (always check the terms with the provider).
(e) Pets are not permitted. Depending on circumstances, we may be able to make some concessions regarding assistance dogs, but it is essential that we are asked about this well in advance.
(f) Photography. The Company may, from time to time, arrange for a photographer to be present at an event, such photographs to be used for future marketing and publicity.
(g) Under-18s. As a general rule, the Company permits participation by under-18s only if they are under the direct supervision of a parent, or other responsible adult acting in loco parentis. Tighter regulations apply to concerts at the Royal Albert Hall; please read our Safeguarding Policy.
(h) Disabilities. The Company regrets that some events are not suitable for anyone with impaired vision or mobility. Please consult us well in advance to find out if provision can be made for your particular requirements. See also Clauses 3(d) and 4(b) below.
(i) Vocal capability. Whilst we are happy to accept bookings from people with limited musical and choral experience, TRBC is, nevertheless, a choir. It is therefore a reasonable expectation that everyone who sings at our events, particularly events where a smaller choir is envisaged, should be able to sing the appropriate vocal line at the correct pitch. If it becomes evident that an individual cannot do this, to the detriment of (a) the enjoyment of other singers and (b) the event as a whole, then that individual may be asked in future to attend in a non-singing capacity, where this option is available. On occasions, it may be necessary to decline bookings from certain individuals altogether.

2. ADDITIONAL CONDITIONS: ROYAL ALBERT HALL CONCERTS
(seating policy, booking amendments, postponement and cancellation)

Seating policy
(a) Seating is allocated strictly in the order in which bookings arrive; there are no exceptions to this rule, and the earliest bookings will automatically be allocated to the best seats in the chosen category.
(b) Because bookings arrive over a period of up to nine months, we keep the boundaries fluid between the voice-parts until it can be predicted with reasonable accuracy how many singers there will be in each voice part. This is usually 4–6 weeks before the concert date. At that point the seating is allocated and the tickets sent out.
(c) All bookings are acknowledged (there is a small charge for postage).
(d) Choir tickets are sold in three categories, Boxes, Main Singing Area and Circle. Boxes and Circle are self-explanatory, but here is some clarification about how seats are allocated in the Main Singing Area:
– Main Singing Area Sopranos are first of all seated in the Stalls. We may then put in two or three rows of Arena seats behind the orchestra violins, and then two or more rows behind the Basses at the back of the Stage. Finally, we fill the Choir East Section from front to back.
– Main Singing Area Altos are first of all seated in the Stalls. We may then put in two or more rows behind the Basses at the back of the Stage. Finally, we fill the Choir West Section from front to back.
– Main Singing Area Tenors are usually seated on a stage extension behind the orchestra. Rows 1 and 2 in that section are farthest from the conductor but are the most raised, so we consider them to be the best position. Occasionally we do not use the stage extension, and tenors are seated on the Stage with the basses.
– Main Singing Area Basses are seated on the Stage, from front to back.
(e) Because of Health & Safety requirements, chairs on the Stage have to be strapped together so the space between them cannot be adjusted. The number of end-of-row seats is limited, but if space is a problem for you, please tell us when you send in your booking form and we will do our best to accommodate you.
(f) Any singer with a particular seating request (e.g. to accommodate a physical disability or vertigo) should specify their requirements at the time of booking. This is particularly important for Messiah from Scratch®, as the lack of rehearsal means there is no chance on the day to swap a seat for one which is more suitable.

Amending a booking
Bookings may be amended by the purchaser as follows:
(a) Write to PO Box 4211, Bath BA1 0HJ (or email members@trbc.co.uk). Explain your requirements as briefly as you can, but be sure to include the surname and full postcode of the person who made the original booking or we may not be able to trace it.
(b) To reduce the number of seats in a group booking, please see ‘Cancelling a booking’ below.
(c) To add more seats to an existing booking, an additional booking form is required; we will connect it with the original booking if the surname and postcode are the same (please write clearly). To be safe, send a covering note with any second or subsequent bookings.
(d) The Company cannot guarantee to seat additional bookings with those made earlier. There are difficulties for sopranos and altos where the first booking arrived soon enough to be seated in the Stalls (see Seating policy, above), but the subsequent request arrives after the Stalls are full. The best we can do is to offer the option of moving your original seats out of the Stalls and seating you together further back. A similar problem arises if the whole of the Main Singing Area is full by the time the second booking arrives and the only available seats are in the Circle.
(e) If the total price is increased, purchasers should enclose the additional payment with their booking. If the total price is less than originally paid, we will not normally refund any price difference. If we do make a refund, there will be an administration charge of £5 per seat.

Cancelling a booking
Bookings may be cancelled by the purchaser as follows:
(a) write to PO Box 4211, Bath BA1 0HJ (or email members@trbc.co.uk). Explain your requirements as briefly as you can, but be sure to include the surname and full postcode of the person who made the original booking or we may not be able to trace it.
(b) refunds will not normally be made unless your section is sold out and we are able to resell the tickets. Even for sold-out events this is not always possible, particularly if we are notified at the last minute. If we do make a refund, there will be an administration charge of £5 per seat.

Cancellation or postponement of a concert
(a) In the event that a Royal Albert Hall concert is postponed, we will attempt to re-schedule the concert for a later date. If you have already been sent a ticket, please retain it.  If you are unable to make the replacement date, you will be entitled to a refund of the ticket cost, excluding any booking fees that you have paid.
(b) If a Royal Albert Hall concert is cancelled, you will be offered the option of either (i) a ticket for another of our Royal Albert Hall concerts or (ii) a refund of the ticket cost, excluding any booking fees that you have paid.

3. ADDITIONAL CONDITIONS: TRBC SUMMER SCHOOL
(a full list of Summer School Ts & Cs is printed on the booking form)

(a) The deposit is non-refundable, except in the event of the Summer School being cancelled by the Company, and covers costs already incurred on your behalf.
(b) The balance of fees is due no later than 15 May in any given year. A reminder will be sent, but after 15 May the Company may re-allocate places for which the full fees have not been received.
(c) Should the purchaser cancel the booking, fees paid over and above the deposit will be refunded as shown below (the £100 deposit is non-returnable, see above):
– notice of withdrawal received on or before 15 May – 100% refund
– notice of withdrawal received between 16 May and 15 June – 75% refund
– notice of withdrawal received between 16 June and 15 July – 50% refund
– notice of withdrawal received after 15 July – no refund
(d) Every effort will be made to facilitate attendance for people with disabilities; however, anyone with severe mobility problems is likely to struggle.  If you require assistance to move around the campus, to board a coach, to access raked staging or to leave a building quickly in the event of an emergency, you are asked to bring a non-singing companion who can assist you. (The companion will need to pay for accommodation and food, but will not be charged for the musical element of the Summer School.)

4. ADDITIONAL CONDITIONS: OVERSEAS EVENTS

Travel partner
(a) To assist us to run our overseas events in an efficient and fully professional manner, we work in partnership with Specialised Travel Concert Touring Ltd, an experienced tour operator with a department which specifically caters for the needs of musicians. The company has an unrivalled reputation for looking after its musical clients abroad. They have been our travel partners for more than three decades, and are the liaison for our clients for all travel arrangements. Click here to visit their website.
(b) As in Clause 3(d) above, every effort will be made to facilitate attendance for people with disabilities, although anyone with severe mobility problems is unlikely to be able to participate in the full programme. If you normally need help with transport and travel, with steps and uneven surfaces and with emergency evacuation procedures, you are asked to bring this to the attention of staff at Specialised Travel before booking. They may require you to be accompanied  by a non-singing companion who can assist you at all times. Additional Terms & Conditions, set by Specialised Travel Concert Touring Ltd, apply to our overseas events. 

Independent travel
(a) It may be possible for clients to make their own arrangements for travel and/or accommodation, providing there is sufficient space in the concert venue.
(b) Specialised Travel Concert Touring Ltd will usually offer two packages: (i) excluding travel but including hotel accommodation and the music element; (ii) a very limited number of ‘music only’ package covering just the rehearsals and concert. Prices are given in the sales document sent to everyone who enquires.
(c) The apparently high charge for the music element of the package reflects the substantial costs involved in organising a concert at a prestigious foreign venue when there are only small numbers of singing participants (typically 100–150). All singers contribute to the hire of rehearsal and concert venues (including churches), staging, choir seating, sound equipment and publicity; fees, flights and hotel expenses for conductors and soloists; and fees, expenses and music hire for the local orchestra.

As bookings for overseas events are made through Specialised Travel, clients should also read carefully the Terms & Conditions set out  in the correspondence between them and Specialised Travel Concert Touring Ltd.