Amending or cancelling a booking
Tickets booked via the Royal Albert Hall cannot be exchanged or refunded. They can be resold through the Hall’s official resale partner, Twickets. Alternatively, you can use our Facebook group to tell other members about tickets you can no longer use (you will need to join the group before you can post messages).

Adding additional seats to your booking
If you want to add additional seats, you will need to revisit our RAH booking page (via the login button on the Home page of this website) and see if there are any other nearby seats to the ones you already have.

The Royal Albert Hall only permits one bag per ticket holder to be taken into the auditorium. For details of size, please click here for the Hall’s own FAQs; as a rough guide, regular sized handbags, satchels, briefcases and small rucksacks are permissible. Any additional bags, or bags larger than allowed, must be checked into the cloakroom at £1 per item. Singers may also leave bags in the dressing rooms allocated to them; there is limited locker space in each DR, but please note that the rooms themselves are never locked. 

In the event that Messiah from Scratch® is postponed, we will attempt to re-schedule it for a later date. Please retain your ticket. If you are unable to make the replacement date, you will be entitled to a refund of the ticket cost, excluding any booking fees that you have paid.

If Messiah from Scratch® is cancelled, you will be offered a refund of the ticket cost, excluding any booking fees that you have paid.

For those with a physical disability, there are seats on special platforms suitable for wheelchair access, and there are other seats that are easier to access for those not in wheelchairs. For disabled and easy-access seats, and any special request of a similar nature, please explain your requirement at the time of booking.

Vertigo sufferers should know that the Royal Albert Hall is quite steeply raked in places which can be a severe problem for some people. Your best option is to book very early, explaining your needs and requesting a seat in the Main Singing Area. We need you to explain your difficulty, as ‘Main Singing Area’ includes the Choir seats to either side of the organ where the back rows are also very high up.

For Messiah from Scratch®, as there is no rehearsal during which you might have the chance to swap your seat, it is especially important that your requirements are notified to us as early as possible.

Parking. We advise you not to drive unless you are very familiar with the area. Quite apart from the weekday London Congestion Charge, which currently extends as far as Hyde Park Corner, parking is expensive and heavily controlled. There is also the ULEZ charge which applies seven days a week to vehicles considered to be particularly polluting (more details here). At the time of writing (March 2021), parking is free at times on single yellow lines on some streets. We dare not give detailed advice; the two London Boroughs of Westminster and Kensington & Chelsea between them aggressively control the streets surrounding the Hall; restrictions are constantly being tightened and can change without warning. On certain days, the Hall itself can arrange somewhat expensive spaces at nearby Imperial College (click here to find out more).

Eating. There are a number of catering outlets within the Hall, ranging from bars to full service restaurants. If you are seated in Boxes you can also have catering in your Box. However, because the Hall’s catering is operated on a franchise (currently held by rhubarb) the Hall completely forbids self-catering in any of the public areas of the Hall, and this includes Boxes. See the Hall’s website for catering options.

There is a huge choice of pubs and restaurants ranging from fast food to Michelin-starred eateries within 15 minutes walk of the Hall.

Of the 5,300 seats in the Royal Albert Hall, roughly 1,300 are privately owned by the Members. This has been the case since the Hall was built in the reign of Queen Victoria and the Members make an annual contribution to the running costs of the Hall. Only in special circumstances are their seats made available to promoters, and rarely for concerts. So if a Member does not attend a particular concert, and does not sell his/her seat(s) back to the Hall or to a third party, the seats remain empty.